PRIVACY POLICY
1. Introduction
Harman Properties Noosa is committed to protecting your privacy and personal information. This Privacy Policy sets out how we collect, use, store, disclose and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
Harman Properties Noosa is a licensed buyers' agency. This Policy applies to all personal information collected through our website, our buyer advocacy and property search services, and our interactions with clients, prospective clients and members of the public.
2. What Personal Information Do We Collect?
The types of personal information we may collect include:
Your name, address, email address, telephone number and other contact details
Age, gender and demographic information
Details of your property search criteria, purchase budget, preferred locations and service requirements
Financial information relevant to a property purchase, including pre-approval details where provided
Information collected through your use of our website, including IP address, browser type and usage data
Any other personal information you provide to us directly
Where we collect information via online forms, mandatory fields are marked with an asterisk (*). You are not required to provide optional information, and you may use our website without registering or providing personal information.
3. How Do We Collect Personal Information?
We collect personal information in a variety of ways, including when you:
Make an enquiry about our buyers' agent or property search services
Request to be placed on one of our mailing lists
Visit or interact with our website
Become a client of Harman Properties Noosa or engage us to act on your behalf as a buyers' agent
Communicate with us by phone, email, in writing or in person
Provide information through third-party platforms or referral sources
Where practicable, we collect personal information directly from you. In some cases, we may collect information from publicly available sources, government databases, real estate portals, selling agents or other third parties involved in property transactions.
4. Why Do We Collect, Hold and Use Personal Information?
We collect, hold and use your personal information for the following purposes:
To provide our buyers' agent, property search and advisory services to you
To respond to your enquiries and requests
To communicate with you about our services, including updates and promotional material
To maintain and update your profile and records
To conduct internal marketing, research and analysis to improve our services
To comply with our legal and regulatory obligations
For any other purpose authorised or required by law
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose that is related to the primary purpose and that you would reasonably expect, unless we have your consent or are otherwise required or authorised by law.
5. Disclosure of Personal Information
Harman Properties Noosa does not sell your personal information to third parties. We may disclose your personal information to:
Service providers who assist us in operating our business, such as IT support, marketing platforms, conveyancers, building and pest inspectors, mortgage brokers and other professional advisers engaged in connection with a property purchase, on the condition that they comply with applicable privacy obligations
Selling agents, vendors and their representatives in the course of negotiating or completing a property transaction on your behalf
Government authorities, regulatory bodies or law enforcement agencies where required or authorised by law
Any other party where we believe disclosure is necessary to prevent a serious threat to the life, health or safety of any individual, or to public health or safety
6. Cross-Border Disclosure
Harman Properties Noosa uses third-party service providers, including Microsoft, and third-party software for the purposes of AML/CTF compliance. These providers may store or process your personal information on servers located outside Australia. Where your personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs.
7. Data Retention
Harman Properties Noosa retains personal information indefinitely unless you request its deletion. If you would like your personal information removed from our systems, please contact our Privacy Officer using the details set out in Section 12 below, and we will take reasonable steps to delete or de-identify your information, subject to any overriding legal obligation to retain it.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information may be stored electronically using third-party cloud-based platforms. Our security measures include:
Restricting access to personal information to authorised Harman Properties Noosa personnel only
Maintaining secure electronic storage systems with appropriate access controls
Using secure methods for the transmission of personal information where practicable
Training staff in their obligations regarding the handling of personal information
While we endeavour to maintain a secure environment, you should be aware that no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.
9. Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, Harman Properties Noosa will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable after becoming aware of an eligible data breach.
10. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to collect information about how you interact with our site. This data is used in aggregate form to analyse usage patterns and improve our services. Identifiable characteristics and user names remain anonymous in this analysis. You may configure your browser to refuse cookies, although this may affect the functionality of certain parts of our website.
11. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable timeframe and, where we refuse access or correction, we will provide you with written reasons for the refusal.
Where requested, Harman Properties Noosa will remove any personally identifiable information from its current operational systems, subject to any overriding legal obligation to retain such information.
To make a request, please contact our Privacy Officer using the details set out in Section 12 below.
12. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact our Privacy Officer:
Privacy Officer
Harman Properties Noosa
Email: info@harmannoosa.com.au
Phone: 0418 190 471
13. Third-Party Websites
Our website may contain links to third-party websites. Harman Properties Noosa is not responsible for the privacy practices or content of those websites. We recommend that you review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with the revised date noted at the top of the page. We encourage you to review this Policy periodically.